Specifying your digital systems.

Helping you identify and implement the right systems to better serve your beneficiaries, clients, volunteers and new partnerships.

Specifying your digital systems

Are you struggling to identify, commission and get the most out of your charity’s digital systems? It could be a CRM, volunteer management or email marketing system. It could also mean the way your systems connect to each other.

It can be difficult to know what technology you need, to better serve your beneficiaries, clients, staff, volunteers, and partnerships. There’s so much out there! The language is confusing, the pricing can be complicated and the stakes are high.

Acting as your trusted, expert and impartial advisor, I help charities to figure out what you actually need, what systems are out there and how to get it sorted. 

Stop relying on fragile spreadsheets and numerous different sources of information.

Which organisations have I helped?

Oxford-based charity Aspire invited me to support their new employee volunteering project Team Oxford.

I helped them create processes to find companies with employees who wanted to volunteer, to find charities that were looking for volunteers, and to match them up.

We set up a system that includes Capsule CRM connected to an enquiry form on the website and Active Campaign for email marketing.

Today I provide ongoing support and coaching, helping key members of staff to be organised, polish their processes, think commercially, and get more done. 


BDSIP wanted to move away from using a system of spreadsheets, so they could better serve existing customers (schools) and be more organised about reaching new ones.

I helped them define what they needed and then did a detailed review of the commercial systems that could do what they wanted.

They chose Capsule CRM. I then helped them identify a technical partner to support the implementation, for which I’m currently providing project management top-cover.

"Aspire engaged with Ned to help ensure our 'Team Oxford' project was able to engage with its audiences via digital platforms. His contribution has been exceptional"

Paul Roberts, Chief Executive Officer, Aspire

"Ned’s recent work on our website and CRM system has helped provide a strong base from which we can start to implement our new strategic plan and achieve our business growth targets."

Mike Ormerod, Head of Central Services, BDSIP Ltd.

"Developing a new website can be a daunting prospect: how much is it likely to cost, how do you find a reputable developer, what does a good brief look like, how long will it take?

Ned helped us find answers to these (and many more) questions, and accompanied us throughout the development our new site from starting the brief to launch day.

It’s a joy working with Ned: he’s very organised, flexible in his approach, and his communication style is clear, measured, and never ‘techie’ or jargonistic. I highly recommend working with him."

Grainne Slavin, Senior Communications Officer, Better Start Bradford

"Everyone needs a Ned Wells! His support has been absolutely invaluable; his knowledge and skills in digital media, communications and CRM systems have helped us shape and form solid foundations for a project that began with very little in place."

Hannah Mackie, Volunteering and EDI Manager, Aspire Oxfordshire

Photo of Michelle Thompson from Better Start Bradford"Ned has been so supportive to our small comms team in developing our new website, and with wider digital marketing activities. He has helped steer us through all the development work, adding insights and expertise that we could not do without, and asking questions we wouldn’t have thought of. It’s a real pleasure working with Ned and he has been key element to the success of our new website."

Michelle Thompson, Communications Manager, Better Start Bradford

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